We provide service agreements that are tailor-made to meet your needs, so your system is always running at its optimal performance.
WindowMaster's natural ventilation systems are developed to function reliably year after year. But no ventilation system is entirely maintenance free. Components, such as window openers, power supplies, controllers and above all, the interplay between window openers and window fixtures should be regularly inspected. This is why WindowMaster provides on-going service and takes care of any repairs.
"WindowMaster provides excellent service and we work very well together. The support department is easy to reach and they react quickly to requests. Either they correct the fault online or they quickly send someone to fix it." Flemming Sørensen, System Manager, Hellerup School.
Whether you want natural ventilation, hybrid ventilation, smoke ventilation or a combination of the above, WindowMaster provides a range of standard service modules or optional modules.
WindowMaster provides a range of standard service modules:
• Service and maintenance
• Function testing
• General software: maintenance and updates
• Remote service, system changes and fault localisation
• Continuous monitoring and adjustments
• Event logging and reports
• Remote back up & restore
• Show-up response guarantee
• Indoor climate support with proposals for changes to ventilation programmes
You should be aware that regular inspection of smoke ventilation systems is a legal requirement. The legislation requires that the smoke ventilation system's owner inspects and tests the system once every year. WindowMaster offer maintenance agreements for both our own and other types of smoke ventilation systems and every year we inspect the complete system to ensure it complies with the applicable legislation. Maintenance of the smoke ventilation system includes checking windows, window openers and emergency power and checking that triggering and control functions are fully functional.
All of our service agreements come with a prioritised WindowMaster hotline during standard opening hours. The final set-up of your service agreement depends on the building system's functions and the chosen services. The WindowMaster Service Team covers the entire country and this means we can support your system wherever you are located.
You are in the login area of certified WindowMaster partners. Access to the information platform for our certified partners is personal. You must log in with a user name and password to get access the contents of the extranet.
For further information contact your WindowMaster contact.